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"I got a chance to put the video calling to the test, and am duly impressed with how good it is. We were both impressed with the quality of both the audio and video in the calls."...more

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Voice Based Services

Outsourcing - Not just about 'cutting costs'

Prerana extends outsourcing into the revenue generation process, enabling the clients to increase market share more quickly and at a lower cost, than they could by employing inhouse sales people.

Outbound

Prerana uses a powerful combination of telephone and skill-set based agents to boost the marketing and sales of a company while still maintaining their core business. Prerana fits into this marketing mix by providing solutions such as data profiling, sales lead generation / appointment setting and market research which are essential parts of sales and marketing.

In the broad 'business development' services sector, Prerana is focused on action and allows its clients to outsource part of the direct sales / marketing process. Our focus is on execution and shared success from the results.

Inbound

Prerana provides a variety of inbound services for our clients' customers from receiving calls, emails, post and faxes to website enquires. Inbound services also include taking orders online as well as holding live interactive chat sessions communicating all services and / or campaign information to existing client's customers.

Non - Voice Based Services

These are the Non Voice based application driven process through which the client's back office processes are supported by our CSR group :

Voice/Data

The infrastructure backbone is built on high-speed, redundant, reliable voice and data networks that ride on best-in-class technologies. Our highly skilled technology support teams ensure that the infrastructure is available round the clock. We have a concrete Networking Infrastructure with 100% redundancy right up to desktop level with cat 5E cables all interconnected through manageable and unmanageable switches.

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