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Interactions Management : Overview   |   Solutions
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"I got a chance to put the video calling to the test, and am duly impressed with how good it is. We were both impressed with the quality of both the audio and video in the calls."...more

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We have invested in technology infrastructure that uses state-of-the-art equipment from leading providers like Nortel, Cisco, Interactive Intelligence and IBM. Redundancy, fail over and load balancing features of this equipment enable us to achieve 99.99% reliability. Compliance to open standards architecture and expansion features enables seamless expansion of existing facilities without interruption to existing operations. We also use a state-of-the-art predictive dialer that handles all outbound calls, resulting in dialing productivity and increased efficiency.

Whatever channels of communication the customer chooses, they expect a high quality of personalized service and continuity between interactions. Also invests in the most reliable of advanced technologies to manage all types of customer contacts while guaranteeing a consistent quality of service over all media.

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